As a small, independent veterinary hospital, our team pours heart and soul into providing the highest quality care for your pets. To ensure we can continue offering dedicated attention and timely appointments when your pets need us most, we are updating our practice policies regarding late arrivals and short-notice cancellations.
When an appointment is cancelled at the last minute, or if a client arrives significantly late, it directly impacts our patient care and our small business in several key ways:
Delayed Emergency & Routine Care: Every missed or delayed appointment slot is an opportunity taken away from another pet—often one that is sick or in need of urgent care.
Loss for a Small Business: Unlike large corporate networks, our independent practice operates on tightly managed schedules and dedicated staffing. Unfilled time slots create operational gaps that make it difficult to support our medical team and maintain our facility standards.
Here is our updated policy:
Standard Appointments: We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made on the same day as the appointment will incur a $77 fee.
Procedures: Specialty procedures such as surgical, dental, ultrasound, and echocardiogram procedures require significant preparation and reserved time. Cancellations or rescheduling requests made within one week (7 days) of a scheduled procedure will incur a $150 fee.
Late Arrivals: To keep our schedule running on time for all patients, arrivals 15 minutes or more past your scheduled time will be subject to a $35 late fee and may need to be rescheduled.
If there is a need to cancel or reschedule an appointment, please let our team know at your earliest convenience, and we will do our best to accommodate you!